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Manufacturer’s warranty · terms vary by brand · we help you claim

Coveredor not

Warranty cover comes from the manufacturer, and the brand sets the terms — they differ by brand and by part. Here is how it works, what a warranty usually covers and what it does not, and how to put together a claim we can help you raise.

Is it a warranty matter? Build my claim
BrandSets the terms and decides
DefectsWhat a warranty covers
Order #Your proof of purchase
VideoBeats photos for a claim
Read this first

Three things worth knowing.

The terms are the brand’s

How long you get depends on the brand and on the part. Frames, motors and batteries are usually treated differently, and wear items such as tires, brake pads and grips are often not covered at all.

Keep your order confirmation

Each brand sets its own start date: usually the delivery date, and for some brands the purchase or activation date. Your order number is the proof of purchase every claim starts with.

Send a video before a tool

Before anyone opens it up, send us a photo or a short video of what it is doing. Manufacturers can refuse a claim for damage caused by opening, modifying or unlocking a product.

Check yours

Is it a warranty matter?

Three quick questions and you will know which route this goes down before you spend time on a claim.

Looks like a warranty matter Where you stand A frame fault that appeared on its own.

That is what a warranty is for: a defect in materials or workmanship. Put the claim together below and send it to us before anything else is done to it.

Frameusually the longest term the brand gives
Build my claim Call or text

A guide, not a decision. The manufacturer makes the final call on every claim, and terms differ by brand, model and production run. If you are unsure, send it to us anyway — we would rather look at it than have you assume you are out of luck.

The two lists

Covered and not covered.

The dividing line on a claim is nearly always the same: a manufacturing defect is what a warranty is for, and damage or wear that happened after it left the factory is not.

Usually covered — defects

  • Motor failureWhere the motor itself is defective, not where it was flooded, overloaded or modified.
  • Battery defectsFailing to charge or hold a charge, or capacity falling below the brand’s threshold inside the term.
  • Controller and electronicsFaults in the control board and the circuitry around it.
  • Frame cracksCracks that start from a manufacturing or weld defect.
  • Brake system defectsFactory faults in the braking hardware — not pad wear.
  • Display and screenDead pixels, not powering on, and readout faults.
  • Throttle and speed controlA defective throttle assembly or speed controller.
  • Charging port and wiringA defective port, factory wiring faults, shorts and bad connectors.

Usually not covered

  • Tires, tubes and brake padsWear parts, often not covered at all. Where a brand does include them, the term is short.
  • Scratches and paintFinish and appearance are not defects.
  • Accident and crash damageHowever new the machine is.
  • Water damage past the ratingStanding water, jet washing and submersion.
  • Modifications and unlockingFirmware unlocks and motor, battery or controller upgrades.
  • OverloadingRiding above the model’s maximum rider weight.
  • Battery neglectLong storage at empty, or charging with a charger that did not come with it.
  • Third-party partsParts and accessories that did not come with the machine.
  • Suspension and folding partsTreated differently brand to brand — ask before assuming either way.
Part by part

How long you get.

It depends on the brand and on the part, and the parts are not all treated the same. This is the usual shape of a warranty — read the battery and charger lines first, because that is where the surprises come from.

  • Frame and structureUsually the longest term
  • Motor and electronicsOften as long as the frame
  • BatteryOften shorter than the frame
  • ChargerOften grouped with the battery
  • Tires, tubes and padsShort, or not at all

An illustration of how terms usually compare, not a length for any brand. Some brands also cap cover by distance as well as time, and terms can change between models and production runs.

The exact term for yoursSend us your order number.

We will check the brand’s current terms for your model and tell you what applies to the part in question, rather than print a number that might not match your machine.

Ask about my order
Already in your handsThe manual and the box

Look in the manual or on the quick-start card. That is where brands usually print their warranty terms, and anything they ask of you, such as registering the product.

Filing a claim

Build your claim.

The more a claim shows, the less back and forth it needs. Fill this in and it opens an email to us with everything laid out — nothing is sent from this page.

It is in your confirmation email, or look it up.
Specifics carry a claim. "It cuts out going uphill after about ten minutes" gets further than "it broke".
Your claim Five things to go
  • Your name and email
  • Order number
  • The part
  • What happens
  • A video or photos

It goes straight to our team. We reply by email, and you send the video and photos back with your reply.

Rather use your own email app? Open it there or .

What happens next

How a claim works.

Start with us rather than the manufacturer. We look at it first, and where it needs the brand we help you raise the claim and follow it up.

  1. 1

    You send it to us

    Your order number, a video or photos of the fault, and a short description. The claim builder above puts it together for you.

  2. 2

    We look at it first

    Tell us what it is doing and we will usually be able to talk you through the simple checks first, rather than anything going back and forth.

  3. 3

    We raise it with the brand

    Where it needs the manufacturer, we help you raise the claim with the evidence laid out the way they ask for it, and follow it up.

  4. 4

    The brand decides

    The brand sets the terms and decides the outcome — a repair, a replacement part or a replacement machine — and we keep you posted on where it stands.

Before you reach for a tool

Talk to us before you open it.

Before you open it up or have anyone work on it, send us a photo or a short video of what it is doing. Manufacturers can refuse a claim for damage caused by opening, modifying or unlocking a product, and every brand draws that line differently.

Film it doing it

Record the fault as it happens — the noise, the cut-out, the error on the display. That clip is most of a diagnosis and most of a claim.

Try the easy ones

A full charge, another wall socket, and a look at the charger light and the connectors you can reach without tools.

Send it over

Email the clip and your order number, or text us. We will tell you what we are looking at and what to do next.

Ask before a shop does

If a local shop is going to work on it, ask us first. Brands draw the line on outside repairs differently, and it takes a minute to check.

Which one is mine?

Warranty, or return.

They are two different routes and people mix them up all the time. Mostly it comes down to timing and condition.

A returnA warranty claim
What it is forYou changed your mind, it does not suit you, or we sent the wrong thing.A manufacturing fault in the machine or one of its parts.
WhenInside 14 days of delivery.For that brand’s own term on the part in question. The length depends on the brand and the component.
ConditionUnused, unridden, complete and in its original packaging.Ridden is fine. Normal use is exactly what it covers.
What you getYour money back, or a different model.A repair, a replacement part or a replacement machine.
Who handles itUs, start to finish.The brand sets the terms and decides the outcome; we help you raise the claim and follow it up.
Start itRead the returns pageBuild your claim

If you are inside 14 days and it has not been ridden, a return is usually the simpler path. Past that, or once it has been ridden, a warranty claim is the one.

Straight answers

Warranty questions.

Does my electric scooter come with a warranty?
Warranty cover comes from the manufacturer, and the terms vary by brand, model and part. Send us your order number and we will confirm what applies to yours.
How long is the warranty on an electric scooter?
The cover is the manufacturer’s warranty, so the length depends on the brand and on the part: frames, motors and batteries are usually treated differently, and wear items such as tires, brake pads and grips are often not covered at all. Send us your order number and we will confirm the term for the part in question.
When does the warranty period start?
Each brand sets its own start date: usually the delivery date, and for some brands the purchase or activation date. Keep your order confirmation — it is the proof of purchase every claim starts with.
What does the warranty actually cover?
Manufacturing defects in materials and workmanship: a motor, battery, controller, display or throttle that fails on its own, a frame crack that starts from a weld or manufacturing fault, factory wiring and charging-port faults.
What is not covered by the warranty?
Anything that happened after it left the factory: accident and crash damage, water damage beyond the model’s rating, modifications and unlocking, overloading, battery neglect, third-party parts, cosmetic marks, and normal wear on parts like tires and brake pads.
Is the battery covered by the warranty?
Yes, against defects — failing to charge or hold a charge, or capacity dropping below the brand’s threshold inside the term. It is often a shorter term than the frame, so if a battery is going to fail from a defect it pays to check it properly in the first few weeks.
Is normal battery capacity loss covered?
No. Every lithium battery slowly loses capacity with use and age, and that is not a defect. What is covered is a battery that fails, or loses capacity far faster than normal, inside the brand’s term.
Will riding in the rain affect my warranty?
Light rain is fine for most models, but none should be ridden through water deep enough to reach the motor or battery. Check the water rating on the product page: manufacturers exclude water damage beyond that rating. If it got wet and stopped working, tell us exactly what happened.
Does modifying or unlocking my electric scooter affect the warranty?
Manufacturers can refuse a claim for damage caused by modifying or unlocking a product — firmware unlocks and motor, battery or controller upgrades. If you are thinking about a change, ask us first and we will tell you what the brand’s terms say.
Can I open it up and look before filing a claim?
Please talk to us first. Send a short video of the fault — we can often tell what it is from that — and we will check what the brand’s terms say about opening it before you reach for a tool.
My electric scooter arrived damaged or dead. What do I do?
That is a return rather than a warranty claim. Tell us as soon as it arrives, before you unpack it if you can, with photographs of the outer box and your order number. Our returns page has the details.
How do I file a warranty claim?
Contact us with your order number, a short description of the problem and photos or a video. The claim builder on this page puts all of that into an email for you.
Should I contact you or the manufacturer?
Start with us. We look at it first, and where it needs the manufacturer we help you raise the claim with the evidence laid out the way they ask for it, and follow it up.
How long does a warranty claim take?
It depends on the brand and on what the fix needs — a part, a replacement machine or a repair. Rather than guess a date, we keep you posted as it moves.
Do I send it back for a warranty claim?
Please do not send anything back until we have talked it through. Tell us what it is doing first, and we will tell you what the claim needs before anything ships.
Do I need to register my warranty?
Some manufacturers require registration within a set period after purchase, and failing to register can result in a valid claim being refused. Check the paperwork that came with it, or ask us with your order number if you are unsure.
Is the warranty transferable if I sell my electric scooter?
Warranties are normally tied to the original purchase, and some brands say outright that theirs cannot be transferred. If you are selling, ask us with the order number and we will check.
Are tires and brake pads covered?
They are wear parts, so they are rarely covered, and where a brand does include them the term is short. A tire or pad that fails because of a factory defect is a different matter — send us a photo.
What is the difference between a return and a warranty claim?
Mostly timing and condition. A return is for an unused item inside 14 days and gets you your money back or a different model. A warranty claim is for a manufacturing fault and runs for that brand’s own term on the part in question, and it repairs or replaces rather than refunding. If you are inside 14 days and it is unridden, a return is usually the simpler path.
Does it matter where I live?
We are an online store shipping to the 48 lower states, and we help with warranty claims wherever we deliver. New York is where the name comes from, not a limit on who we sell to.
What if the part I need is out of stock or discontinued?
What the remedy is then is the manufacturer’s call. We will tell you what they offer and help you weigh it up.
Something wrong?

File a claim.

Send your order number, a video or photos of the fault, and a short description of what happens, and we will take it from there.

Build my claim Returns & exchanges
Warranty terms are set by each product’s manufacturer and differ by brand, model, part and production run; this page describes how warranties usually work and is not a statement of any brand’s terms. We help you raise and follow up a claim, and the outcome is decided under the manufacturer’s terms. Nothing on this page limits any rights you have under state or federal consumer law.
Last updated September 18, 2026
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