Warranty claim
Four short steps. Find your order, tell us what has gone wrong, describe it, and send it. We look at it first and, where it needs the brand, help you raise the claim and follow it up.
- Find your order
- What has gone wrong
- Describe it
- Send
Find your order
What has gone wrong
A guide, not a decision. The manufacturer makes the final call on every claim, and terms differ by brand, model and production run. Whatever this says, you can still send it.
Describe it
Your details
We reply to the email you gave in step 1. When we do, reply with your video and photos attached — and please hold off sending the machine anywhere until we have talked it through.
It goes straight to our team. Rather use your own email app? Open it there.
Thanks — it is with our team.
We usually start with a few simple checks, and a fair few faults are sorted there.
A clip of the fault, a photo of the serial label, or one more check — whatever the brand will want to see.
Where it needs the manufacturer, we help you raise the claim with the evidence laid out the way they ask for it, and follow it up.
The brand sets the terms and decides the outcome, and we keep you posted on where it stands.
Warranty terms are set by each product’s manufacturer and differ by brand, model, part and production run. We help you raise and follow up a claim, and the outcome is decided under the manufacturer’s terms. Nothing on this page limits any rights you have under state or federal consumer law.