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14-day returns · unused and boxed · we are here to help

14 daysto return

You have 14 days from delivery to start a return on an unused electric scooter or electric bike in its original packaging, and if you would rather have a different model, say so when you get in touch and we will look at an exchange with you. If anything arrives damaged or will not power up, tell us as soon as it arrives and we will take it from there.

Check if mine qualifies How to start a return
14Days to start a return
BoxedUnused and in its packaging
RMANumber before it ships back
PhotosFirst, if it arrives damaged
Not sure where you stand?

Let us check together.

Four quick questions and you will know where things stand before you pack anything or pick up the phone.

or drag to set the days
Today14 days21+
2 days since delivery
Yes, that works Where you stand Still sealed and inside 14 days.

Get an RMA number from us before you send it so we can match it to your order the moment it arrives, and keep everything in its original packaging until then.

12days left of your 14-day window
Start my return Call or text

This is a guide rather than a decision, and it is here to save you time. Whatever it says, you are always welcome to get in touch — if you are near a cut-off or something about your situation is unusual, we would much rather hear from you than have you assume the answer.

The short version

Two things worth knowing.

Condition

  • Still unused, in the condition it arrived inWith its packaging, accessories and paperwork. Please do unbox it, check it over and make sure it is the right fit — that is exactly what the window is for.
  • Once it has been ridden, a return is outWe can no longer put it back out as new. A real manufacturing fault is a different matter and stays covered by the warranty for months afterwards.

Timing

  • 14 days from delivery to get in touchThat is the window to start a return. The item itself does not have to be back with us inside 14 days — just your message.
  • Damage or a dead battery: tell us straight awayIdeally as soon as the box arrives, before you unpack it. A carrier claim turns on the state of the outer box, and that evidence is gone once the box is flattened.
At a glance

What we can and cannot take back.

It nearly always comes down to one question: can this go back out as new? That is what separates the two lists below, and it is why unboxing and checking something over is always fine.

We can take these back

  • Unused electric scooters and electric bikesUnridden and in original condition, with the packaging and accessories, inside 14 days.
  • Unopened accessoriesStill sealed in the original packaging, inside 14 days.
  • Damaged in transitReported as soon as it arrives, with photographs of the outer box.
  • Confirmed manufacturing defectsTold to us as soon as you spot it, with photos or video. A fault found later is a warranty matter, and cover runs for months.
  • Wrong item shippedOur error — wrong model, wrong colour, wrong order.
  • Misrepresented itemsWhere what arrived does not match how it was described.

These we cannot

  • Anything that has been riddenOnce there is mileage on it we cannot resell it as new — but a real fault is covered by the warranty.
  • Visible wear or part assemblyMarks, scratches, or assembly taken further than a normal check over.
  • Opened helmets and protective gearA hygiene rule most retailers share. Still sealed is absolutely fine.
  • Opened accessoriesCables, grips, lights and the like, once out of the sealed packaging.
  • Anything past the 14 daysCounted from delivery. A manufacturing fault is still covered by the warranty.
  • Accidental damage and modificationsKnocks, spills and anything changed from how it left the factory.
  • Replacement partsParts ordered on their own are not returnable. Anything faulty or sent in error is still ours to put right.
If something goes wrong in transit

Tell us as soon as it arrives.

Shipping damage is rare, but when it happens the carrier claim depends on evidence collected early — so tell us as soon as the box arrives, before you unpack it if you can.

Photograph the box first

Before you open anything, take a few photographs of the outer box from each side. Crush marks, punctures and tears are what a carrier claim turns on, and once the box is flattened that evidence is gone.

Film the unboxing

A single continuous video from sealed box to finished assembly settles almost any question about when the damage happened. It is the most useful two minutes you can spend.

Please accept the delivery

Take the delivery and photograph it rather than refusing it. Refusing a delivery without speaking to us first is treated as a return — if there is visible damage, call or text us before you turn it away.

Send it over to us

Email the photographs, the video if you took one, and your order number to info@speedwayridersnyc.com, or text (240) 916-2471. We will raise the carrier claim from there.

If a delivery needs a signature and the box already looks damaged, write "received damaged" on the delivery slip before you sign. It is the strongest thing you can do to protect the claim.

Starting a return

Four easy steps.

The only thing we ask is that you get an RMA number from us before sending anything — it is how we match your parcel to your order the moment it lands, which keeps your refund moving.

  1. 1

    Get in touch inside 14 days

    Email info@speedwayridersnyc.com or text (240) 916-2471 with your order number and what you would like to do. The 14 days run from the day it was delivered.

  2. 2

    We send your RMA number

    You will get an RMA number and the return address back from us. Hold off sending anything until you have it — a parcel with no RMA number cannot be matched to an order.

  3. 3

    Pack it back up

    Original box, accessories and paperwork, packed as it arrived. This one is really for your benefit — a well-packed return arrives in the condition it left in, which keeps everything simple.

  4. 4

    We take it from there

    Once your return arrives and has been checked over, we issue the refund to however you paid and email you to confirm it has gone out.

Start your return

Send us your request.

Fill this in and it goes straight to our team. We reply by email with your RMA number and the return address — please hold off sending anything until you have them.

It is in your confirmation email, or look it up.
Your request Four things to go
  • Your name and email
  • Order number
  • What it is
  • Why it is coming back

It goes straight to our team, and we reply by email with your RMA number and the return address.

Rather use your own email app? Open it there or .

Getting your money back

How refunds work.

Refunds go back the way they came, once the return has arrived and been checked over.

Your original payment method

Whatever you paid with is where it goes back — the same card, or through the financing provider you used.

Once it has been checked over

We issue it after your return has arrived and been checked, not on the day you posted it. How quickly it then shows up is down to your bank or card issuer rather than to us.

We email you when it goes out

You do not have to keep checking. When the refund is issued you get a message from us saying so, and what it was issued against.

Financed orders

The refund goes back through Affirm, Klarna or Afterpay and comes off your balance with them, and the plan is adjusted or cancelled — you do not keep paying for something you sent back.

Part of an order

Sending back one item out of several is fine. The rest of the order stays as it is and only the returned item is refunded.

Anything unusual

Split payments, a gift, a card that has since been closed — tell us and we will work out the cleanest way to get you your money.

Fancy something else instead?

Swapping is easy.

Exchanges run on the same 14-day window and the same condition as a return. If you would rather have a different model, tell us when you get in touch and we will look at it with you.

Equal priceStraight swap

Nothing to settle either way. Once we have checked the original over, the replacement ships.

UpgradingYou pay the difference

We send an invoice for the price difference before the new machine ships, so nothing is charged without you seeing it first.

DowngradingWe refund the difference

The price difference goes back to your original payment method, the same way a refund does.

$
$
You pay the difference$300We invoice the difference before the replacement ships, so nothing is charged without you seeing it first.

Prices are whatever the two models are listed at when the swap is arranged. An exchange runs on the same condition rules as a return: the original has to come back unused and complete.

Before it goes back

What goes in the box.

Tick these off as you pack. A complete, well-packed return is the difference between a refund that goes straight through and one that needs a conversation.

Packed and ready Seven to go
0 of 7 ticked

Work down the list as you pack. Nothing here is sent anywhere — it is just for you.

No RMA number yet? Get that first.

We send the number and the return address together, and a parcel without one cannot be matched to an order.

Start my return
Which one is mine?

Return, or warranty claim.

They are two different routes and people mix them up all the time. Mostly it comes down to timing and condition.

A returnA warranty claim
What it is forYou changed your mind, it does not suit you, or we sent the wrong thing.A manufacturing fault in the machine or one of its parts.
WhenInside 14 days of delivery.For that brand’s own term on the part in question. The length depends on the brand and the component; send us your order number and we will confirm yours.
ConditionUnused, unridden, complete and in its original packaging.Ridden is fine. Normal use is exactly what it covers.
What you getYour money back, or a different model.A repair, a replacement part or a replacement machine.
Who handles itUs, start to finish.The brand sets the terms and decides the outcome; we help you raise the claim and follow it up.
Start itSend a return requestStart a warranty claim

If you are inside 14 days and it has not been ridden, a return is usually the simpler path. Past that, or once it has been ridden, a warranty claim is the one — and it runs for months, so it is always worth asking.

Straight answers

Returns questions.

What is your return policy?
You have 14 days from delivery to start a return on an unused, unridden electric scooter or electric bike in its original condition, with the packaging, accessories and paperwork. Get in touch for an RMA number first so we can match your parcel to your order, and we will talk you through the rest.
Can I return one I have already ridden?
Once an electric scooter or electric bike has been ridden we are no longer able to take it back as a return, because it can no longer go out as new. Do feel free to unbox it, check the fit and try the folding action indoors — that is what the window is for. And if a real manufacturing fault shows up later, you are still covered: that becomes a warranty claim, and we will help you raise it with the manufacturer.
How long do I have to return something?
Fourteen days from the day it was delivered. That is the window to get in touch and start things off — the item itself does not need to be back with us within 14 days, just your message. If something arrived damaged or will not switch on, tell us as soon as it arrives instead.
Do I need the original packaging?
Yes please. The original box and packing are part of the condition we look for, and they are also what gets your electric scooter or electric bike back to us safely. It is worth holding on to the box until you are completely settled on keeping it.
My order arrived damaged. What do I do?
Tell us as soon as it arrives and we will get it sorted. Take a few photographs of the outer box before you open anything, film the unboxing if you can, and send those over with your order number. Please accept the delivery rather than refusing it — refusing a delivery without speaking to us first is treated as a return. We will raise the carrier claim and arrange a replacement or a refund for you.
Why do you want to hear about damage so quickly?
Because the thing that settles a carrier claim is the state of the outer carton, and that evidence is usually gone once the box has been flattened and put out. Photograph the box on arrival even if you are not opening it that day, and you are covered either way.
Do I need an RMA number?
Yes, always, and before you ship anything. A parcel that turns up without an RMA number cannot be matched to an order or processed. Get in touch first and we will come back with the number and the return address.
How long does a refund take?
We issue it once your return has arrived and been checked over — that clock starts on arrival, not on the day you posted it — and we email you when it goes out. How quickly it then shows up is down to your bank or card issuer rather than to us. On a financed order the provider applies it to your balance first.
How do refunds work on a financed order?
The refund goes back through the provider — Affirm, Klarna or Afterpay — and comes off your balance with them, and the plan is adjusted or cancelled so you are not still paying for something you sent back. If the refund is larger than what you still owe, they return the difference to you. Interest already charged is not refundable, which is one reason Pay in 4 at 0% is the easiest plan to unwind. Refunds still start with us, so get in touch first.
Can I have credit instead of a refund?
Ask us when you get in touch. A refund normally goes back to whatever you paid with, but if you would rather put it towards something else, say so and we will see what we can arrange.
Can I exchange it for a different model?
Yes. Exchanges run on the same 14-day window and the same condition rules, so the original has to be unused and complete. Tell us which one you would rather have when you get in touch and we will look at it with you: if it costs more we invoice the difference before the replacement ships, and if it costs less we refund the difference.
Can I return an accessory?
If it is still sealed in its original packaging, yes, inside 14 days — no trouble at all. Once an accessory has been opened, like a cable, a set of grips or a light, we are not able to resell it, so it stays with you. Replacement parts ordered on their own are not returnable. Anything faulty or sent in error is always ours to put right, so please just ask.
Can I return a helmet?
Only if it is still sealed, which is the same rule you will find at most retailers and comes down to hygiene. Unopened and inside 14 days is no problem at all. If a helmet arrived damaged or we sent you the wrong one, that is ours to put right, so please just get in touch.
What if the problem is just a loose bolt or an adjustment?
Then you are in luck, because that is usually the quickest thing on this page to solve. Tell us what it is doing and we will usually be able to talk you through it, rather than anything going back and forth.
What if I miss the 14-day window?
You may well still be covered. A manufacturing fault becomes a warranty claim rather than a return, and warranty cover runs for months depending on the brand and the part. Send us the details and we will help you raise it with the manufacturer, so it is always worth asking.
Do I need to be the person who ordered it?
We look the order up from the order number and the email address used at checkout, so it is easiest if the message comes from there. If it was a gift or the order was placed by someone else, tell us and we will work out the right way round it.
What is the difference between a return and a warranty claim?
Mostly timing and condition. A return is for an unused item inside 14 days and gets you your money back or a different model. A warranty claim is for a manufacturing fault and runs for that brand’s own term on the part in question — the terms vary by brand and by component, and the warranty page explains how it works — and it repairs or replaces rather than refunding. If you are inside 14 days and it is unridden, a return is usually the simpler path.
Can I cancel an order before it ships?
Get in touch as quickly as you can and we will stop it if it has not been packed yet, which on a business day can be only a few hours after you order. Once it is on its way it has to be handled as a return instead, so speed helps here — our AI assistant answers calls and texts on (240) 916-2471 at any hour.
Happy to help

Start a return.

Send us your order number and let us know what you would like to do, and we will take it from there. If something arrived damaged, photographs of the outer box taken before you opened it are a big help.

Start a return Track an order
Returns are accepted for 14 days from the delivery date on unused, unridden items in original factory condition with all packaging, accessories and documentation. Transit damage and dead-on-arrival faults should be reported as soon as the order arrives, before the item is unpacked where possible, with photographs of the outer packaging, so that a carrier claim remains possible. An RMA number is required before any item is shipped back; parcels received without one cannot be matched to an order. Refunds are issued to the original payment method after the return has been received and inspected; the time taken to appear thereafter depends on the issuing bank or the financing provider. Replacement parts ordered separately are not returnable. Warranty claims are separate from returns and are governed by the manufacturer’s terms — see our warranty page.
Last updated September 17, 2026
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