Free shipping, no minimumShips nationwide

Pay in 4 at 0% APRLearn more

Order by 2 PM ET · ships in 1–2 business days

14-day returnsSee the policy

Track orderHelp(240) 916-2471
Cart
Safety · recalls

Product safety & recalls

Recalls are run by the company responsible for a product, usually its maker or importer, with the U.S. Consumer Product Safety Commission (CPSC). This page lists the recalls we know of that cover models sold here, with the official details, and the tools for checking any product.

Smoke or fire

Get everyone out, close the door behind you and call 911. Do not try to move it or put it out.

Call 911

Heat, a smell, swelling or leaking

Stop using it and do not charge it again. If it is safe to, unplug the charger and move it away from anything that can burn and away from your way out, then call 911.

Recall notices

Recalls to know about

Each notice gives the official details from the CPSC. The company responsible for the product runs the recall and provides the fix.

Segway Ninebot Max G30P and Max G30LP KickScooters

Recall CPSC recall 25-193 Announced March 20, 2025

All Max G30P (black and yellow) and Max G30LP (gray and yellow) electric scooters are covered.

What to do

Immediately stop using the scooter and contact Segway to find out whether the folding mechanism needs adjusting and to get a free maintenance kit.

The hazard

The folding mechanism can fail and cause the handlebars or stem to fold while the scooter is in use, posing a fall hazard to consumers.

Contact Segway
Bought it here?

It is no longer sold here. The fix comes from Segway. If you have a question about your order, contact us.

Read CPSC notice 25-193 (opens in a new tab) The CPSC notice is the official record. Where anything here differs, it is what counts.

Similar names, different products

Recalls on other models from brands we carry, which people often mix up with the models sold here.

Gyroor C3 electric bike (CPSC 23-716)

A battery recall on the Gyroor C3 with battery pack 10S4P. It does not cover the Gyroor C1 Plus, C1 Pro, C1S or C5 sold here.

CPSC notice 23-716 (opens in a new tab)
Is yours affected?

Check your model

Find the label

The model name and serial number are on a label, usually on the deck, the frame or near the battery. The manual shows where on your model.

Search the CPSC

Search cpsc.gov/Recalls (opens in a new tab) for the brand and model. A recall notice says exactly which units are covered.

Contact the company

The recall notice names the company that runs the recall, usually the maker or importer, and how to reach them.

Batteries and charging

Charge it safely

Lithium-ion batteries store a lot of energy, so how you charge and store them matters. These habits apply to every model.

Do

  • Use the charger that came with it, or one the maker approves.
  • Charge while you are awake and at home, on a hard surface, away from your way out.
  • Plug straight into a wall outlet, not an extension cord or power strip.
  • Let a hot battery cool before charging, and store it partly charged if you will not ride for a while.

Don’t

  • Don’t charge overnight or while you are out.
  • Don’t use a battery or charger that is damaged, swollen or has been in water.
  • Don’t open, modify or rebuild a battery, or fit cells that were not made for it.
  • Never put a battery in the trash or the household recycling bin. Take it to a battery recycler or a hazardous-waste collection site.

Warning signs

  • Swelling, bulging or a changed shape.
  • Heat, a burning smell, smoke, hissing or popping.
  • Leaking, or a battery that no longer charges normally.
  • A battery that was dropped or crashed can fail hours or days later.

These habits come from CPSC, fire-service and maker guidance. Your model’s manual comes first where it says something different about charging.

Safety standards

What the labels mean

Three UL safety standards cover electric rides. Some states and cities require them for sale, so it is worth knowing what each one covers.

Electric bikesUL 2849

Covers the electrical system of an electric bike: battery, charger and motor together.

Electric scootersUL 2272

Covers the electrical system of electric scooters, hoverboards and other personal e-mobility devices.

Battery packsUL 2271

Covers the battery pack used in light electric vehicles on its own.

Certification is model by model, and not every model sold here is certified to these standards. A real certification mark on the product’s label names the testing lab and gives a file or certificate number you can look up with that lab.

Report a problem

Tell us what happened

A safety problem with something you bought here? Tell us below. Our team replies by email, Monday to Saturday, 10 AM–6 PM ET.

Was anyone hurt, or was there a fire?

What was it? (pick any)
When it happened, what you saw, and what the product was doing at the time.

If it is safe to, keep the product and its packaging. Never keep a swollen, leaking, burnt or crash-damaged battery indoors: follow your fire department’s advice or take it to a hazardous-waste collection site.

It is saved and sent straight to our team. We may ask for photos, a video or the serial number by email.

Stay informed

Get recall alerts straight from the CPSC

The CPSC emails new recalls as they are announced. And a note on scams: we will never ask for your card details about a recall.

Sign up with the CPSC (opens in a new tab)
A fault, not a recall?Warranty claimStart a claim and we help you raise it with the maker Riding safelyTerms: rider safetyHelmets, riding modes and local rules QuestionsContact usPhone, text, email and the contact form