Questions,
answered.

Start with two things: how far you ride, and whether you carry it. Then compare three numbers on the product page: range, top speed and weight. If it goes upstairs or onto a train, look for a folding model on the lighter end. If your route has hills or rough roads, put motor power and tire size first. Tell us your route and we’ll narrow it down.

Scooters are lighter, fold small and store in a closet, which suits short trips and mixing with transit. Electric bikes go further on a charge, handle hills and rough surfaces more comfortably, and carry more with a rack. Short trips on decent roads point to a scooter; longer, hillier rides point to a bike.

Treat the listed range as a best case. Makers measure it with a light rider, a steady low speed and flat ground, so real rides come in lower, and colder weather, hills and full throttle lower it further. The safe way to choose is to pick a model rated well above the distance you ride most days.

Each product page lists the maximum load. It is worth staying under it: at the limit you lose range, hills get slower, and the frame and brakes work harder. If you ride with a loaded backpack or make deliveries, count that weight too when you compare models.

Light rain is fine for most models, but very few are built for a downpour, and none should be ridden through water deep enough to reach the motor or battery. Check the water rating on the product page, wipe it down after a wet ride, and never charge it while it is still damp.

Yes: kids’ electric dirt bikes and balance bikes, with lower speeds and smaller frames. Go by the maker’s age and weight guidance on the product page rather than the child’s confidence, and put them in a helmet from the first ride.

Any time. Call or text (240) 916-2471 and our AI assistant will compare models with you, tell you what is in stock and answer financing questions. It answers 24/7, so late-night research is fine.

With 30+ brands and 200+ models, most differences come down to how each maker balances range, power, build weight and price, and how easy parts are to get later. Each product page lists the specifications that matter, and we are happy to compare two models side by side if you call or text.

Shipping is free on every order within the US, with no minimum.

Order by 2 PM ET and it ships in 1–2 business days. We email your tracking link as soon as it ships.

Use the tracking link in your shipping email, or enter your order number and email on the Track your order page. With an account, your orders and tracking are also in My Account.

We ship within the United States. We’re an online store, so there’s no showroom or pickup: everything ships to your door.

Contact us as soon as you can with your order number. If it hasn’t shipped yet, we’ll do our best to change or cancel it. Once it’s on its way, it’s handled as a return.

Sales tax is calculated at checkout, before you pay.

Check your spam and promotions folders and search for “Speedway”. If it is not there, the email address on the order may have a typo. Contact us with your name and the phone number or email you used, and we will find the order and send the confirmation again.

Ask us as soon as you can. If the order has not shipped, we can usually add an item for you. If it has already left, the simplest route is a second order: shipping is free with no minimum, so it costs nothing extra to send.

When you place the order. If you choose to pay over time, the provider you pick, Affirm, Klarna or Afterpay, pays us for the order and you follow the schedule you agreed with them.

Contact us with your order number and a photo of what arrived, including the label on the box. That label tells us where the mix-up happened, and we will get the right item to you.

You have 14 days from delivery to start a return. The full conditions are on our Returns & exchanges page.

Contact us with your order number and we’ll guide you through it.

Take photos of the box and the product, then contact us right away with your order number. We’ll take it from there.

Yes. Every ride is covered by the manufacturer’s warranty. Terms vary by brand, and our Warranty page explains how it works.

Contact us with your order number, a short description of the problem and photos or a video.

Yes. Call or text (240) 916-2471 any time: our AI assistant answers 24/7 and can help with repair questions. If it’s a fault, we’ll help you with a warranty claim.

The cover is the manufacturer’s warranty, so the length depends on the brand and on the part: frames, motors and batteries are usually treated differently, and wear items such as tires, brake pads and grips are often not covered at all. The brand’s own warranty terms are the reference, and our Warranty page explains how a claim works.

Use the charger it came with, charge indoors at room temperature, and unplug it once it is full. Let it cool for a few minutes after a hard ride before charging. Don’t store it empty: if the ride is parked for weeks, leave it around half charged and top it up now and then. Never charge a wet ride.

Pay in full with a card, a wallet or your bank account, or pay over time.

• Visa
• Mastercard
• American Express
• Discover
• Apple Pay
• Google Pay
• Amazon Pay
• Cash App Pay
• Link
• Bank account (ACH)
• Affirm
• Klarna
• Afterpay

Yes, with Affirm, Klarna or Afterpay. Choose Pay over time at checkout and you’ll see the plans and exact terms before you confirm. Subject to approval.

Yes. Pay in 4 with Afterpay or Klarna is 0% APR, for orders up to $2,000. Monthly plans may include interest, depending on the plan and your approval.

Seeing your options is a soft inquiry that doesn’t affect your credit score.

Financing limits and terms are shown at checkout, based on the provider and your approval.

You can try another provider at checkout. Affirm, Klarna and Afterpay each make their own decision, so one saying no does not settle it. You can also pay in full with a card, a wallet or your bank account, or call or text us and we will talk through the options.

Yes. Card details go straight to Stripe, our payment processor, and are not stored on our site. Affirm, Klarna and Afterpay take their details in their own secure windows. We only ever see whether the payment succeeded.

The refund goes back through the provider you used and comes off your balance with them. If you have already paid more than the refund amount, they return the difference to your linked account. Refunds still start with us, so contact us first.

Rules for electric scooters and electric bikes are set by each state and city, and they change. Check your local rules before you ride.

Yes, on every ride. Check your brakes and tire pressure before you go, too.

It depends on the size of the battery and the charger that comes with it, so the charge time is listed on each product page. Charging indoors at room temperature is both the quickest and the safest, and it is worth staying nearby while it charges.

Trains and buses often allow a folded scooter, but the rules differ by city and operator, so check before you travel. Airlines are the strict ones: most will not carry a battery this size, in the cabin or in the hold. Ask the airline before you book.

No, you can check out as a guest. With an account you can see your orders, tracking and saved addresses in one place.

Call or text (240) 916-2471 any time: our AI assistant answers 24/7. Or email info@speedwayridersnyc.com or send a message, and our team replies Monday to Saturday, 10 AM to 6 PM ET.

No. We’re an online store with 30+ brands and 200+ models, shipped free to your door.

Open My Account, choose “Lost your password?” and enter your email address. We will send you a reset link. If it does not arrive within a few minutes, check your spam folder, then contact us.

For future orders, sign in and update it under Addresses in My Account. For an order you have already placed, contact us straight away: we can change it before it ships, but once the carrier has the parcel it may be too late.