Freeshipping
Free shipping on every order to all 48 lower states. No minimum, no codes, no exceptions. Put your ZIP code in below and see the actual dates your order should land.
When will it arrive?
Type your ZIP code. This adds our processing time to the carrier's transit time — the part most delivery estimates leave out — and counts business days only, so weekends and public holidays are skipped.
Northeast & Mid-Atlantic — 2–4 business days in transit.
An estimate, not a guarantee. Carrier delays, weather and address problems can move the date, and your tracking page always shows the carrier's own current estimate.
Every order ships free by FedEx or UPS. Electric scooters and e-bikes are large items, so the carrier's ground service is normally the only one available for them.
Where we ship.
Every address in the 48 lower states, free, with no minimum order. Hover a state to see its transit band.
We do not ship to Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands, Guam, American Samoa or the Northern Mariana Islands, and we do not ship outside the United States. If you are outside the area, call or text us — in some cases we can suggest an option.
Before it ships.
Orders placed before 2 PM ET go into that day's queue and are typically dispatched within 1–2 business days of payment being confirmed. During major sales and the November to December holiday season that can stretch to 3–4 business days — we will tell you if your order is going to take longer.
- 1
Payment verified
Your payment is confirmed and the order enters our queue. The confirmation email with your order number arrives straight away.
- 2
Picked, checked, packed
Your item is pulled, inspected and packed in protective packaging suited to its size and weight.
- 3
Handed to the carrier
The package goes to FedEx or UPS with a pre-paid label, and your tracking number is emailed to you.
What happens, and when.
Total delivery time is typically 3–9 business days, depending on where you are.
- Day 0Immediately
Order placed and confirmed
You get a confirmation email with your order number and a summary. Your payment is authorised and the order enters our queue.
- Day 1–2Business days
Processing and quality check
We pick and inspect your item, pack it securely and generate the shipping label. Your order status moves to "Preparing to ship".
- DispatchThe day it ships
Shipped — tracking sent
The package is handed to FedEx or UPS and your tracking number is emailed to you. Tracking can take up to 12 hours to go live in the carrier's system.
- Day 2–8In transit
On its way to you
Follow it in real time with your tracking number. The carrier's own page shows their current estimated delivery date.
- Day 3–9Delivery day
Delivered
Your order arrives at the address you gave at checkout. If a signature is needed and nobody is home, the carrier leaves a door tag.
FedEx and UPS.
Which one carries your order is decided by your address, the size of the item and the services running in your area on the day it is dispatched — so the carrier is not something you pick at checkout.
FedEx
Most scooters and e-bikesUsed for the majority of our electric scooter and e-bike shipments. Ground service, nationwide coverage and full real-time tracking, and our usual choice for heavier items.
Track at fedex.com- Usually carries
- Electric scooters, e-bikes and anything heavy or oversized
- Service
- Ground, with full tracking on every shipment
- Signature
- Required on some deliveries; the carrier leaves a door tag if nobody is home
- Redirects
- FedEx Delivery Manager, once the order has a tracking number
UPS
Accessories, parts, lighter modelsUsed for accessories, parts and lighter scooters, with detailed tracking and reliable delivery windows across the lower 48. It is also our overflow carrier during peak periods.
Track at ups.com- Usually carries
- Accessories, spare parts and lighter scooter models
- Service
- Ground, with full tracking on every shipment
- Signature
- Required on some deliveries; the carrier leaves a door tag if nobody is home
- Redirects
- UPS My Choice, once the order has a tracking number
Knowing where it is.
Every order we ship includes full carrier tracking at no extra cost.
Track it now.
Your order number and the email you used at checkout are all it takes — no account needed.
Your tracking number and a direct link to the carrier's page are emailed to your order address the moment it is dispatched.
Order number plus the email you used at checkout shows the status, the carrier and the tracking number on one page.
If you have an account, every order, its status and its tracking number are in your order history.
Give it 12 hours to go live
- Tracking numbers are created when the order is dispatched, but can take up to 12 hours to become active in the carrier's system.
- If your link says "no information found" right after the shipping email, wait 12 hours and try again.
Tracking not moving?
- If it has not updated for more than 3 business days, send us your order number and we will chase the carrier for you.
- If there is no movement for more than 5 business days, tell us and we will open a formal carrier investigation.
Wrong address? Move fast.
Before an order is dispatched we can change the address, the items or anything else on it. Once it has a tracking number, changes have to go through the carrier.
- Call or text us with your order number.
- Give us the correct address or the change you need.
- We confirm the change in writing before it ships.
- FedEx Delivery Manager, or UPS My Choice, can redirect or hold a package.
- Carriers charge their own fee for a redirect and cannot guarantee it will work.
- An order can be cancelled before it is packed, which on a business day can be a few hours after you order.
- Tell us straight away. If it has already shipped, it comes back under the returns policy.
Double-check the address at checkout: if a package comes back to us because the address was wrong, we will contact you to arrange another delivery.
If it arrives damaged.
Shipping damage is rare, but when it happens the carrier claim depends on evidence collected early — so tell us as soon as the box arrives, before you unpack it if you can.
Box, foam, wrapping — all of it. Carriers need the original packaging to process a claim, and throwing it out can void the claim.
Clear photos and a short video of the outside of the box, every side including the label, and the damage to the item itself.
Your order number, the photos and video, and a line about what is damaged. Put "Damaged order" and your order number in the subject.
We review it and file the claim with FedEx or UPS for you — you never have to deal with the carrier yourself — then arrange a replacement or a refund.
If a delivery needs a signature and the box already looks damaged, write "received damaged" on the delivery slip before you sign. It is the strongest thing you can do to protect the claim.
Marked delivered, but not there.
Nine times out of ten it turns up within a day. Work through this before assuming the worst.
Carriers sometimes scan a package as delivered up to a day before it physically arrives. Check again the next business day.
Front door, back door, mailroom, lobby, a neighbour, the building manager — anywhere secure the driver might have used.
FedEx and UPS both show GPS delivery confirmation and often a photo of where the package was left.
Still missing after 24 hours
- Send us the order number and we will open a trace with the carrier.
- Keep an eye on tracking while the trace runs — packages often reappear.
Lost in transit
- If tracking has not moved for more than 5 business days, tell us and we will open a formal investigation.
- If the carrier confirms it is lost, we replace the order or refund it.
Packages that come back.
Refused deliveries
- Refusing a delivery without speaking to us first is treated as a return, under the returns and exchanges policy.
- If you have a real reason to refuse — visible damage, for instance — call or text us first so we can document it and advise you.
Undeliverable packages
- An address that is incomplete or wrong, repeated delivery attempts with nobody to receive it, an inaccessible delivery point, or a package left uncollected at a carrier facility.
- These come back to us. We contact you as soon as one arrives to arrange another delivery.
Shipping questions.
How much does shipping cost?
How long until my order arrives?
How long before my order ships?
Which carrier will deliver my order?
Do you ship to Alaska, Hawaii or Puerto Rico?
When do I get my tracking number?
My tracking says "no information found".
My tracking has not moved in days.
Can I change my shipping address after ordering?
Can I cancel my order?
My order arrived damaged. What do I do?
Why can't I throw the box away?
My package says delivered but it is not here.
What happens if I refuse the delivery?
Can I pick my order up in person?
Track it down.
Send your order number and what you are seeing. If something arrived damaged, attach photographs of the outer packaging taken before you opened it — that is the evidence the carrier claim depends on.
Free shipping applies to orders delivered within the 48 lower states. Orders are typically processed within 1–2 business days of payment being confirmed, extending to 3–4 business days during peak periods, and standard transit is 2–7 business days depending on destination. All timeframes are estimates in business days and are not guarantees; carrier delays, weather and incorrect addresses can extend them. The carrier is chosen by us and cannot be specified at checkout. Transit damage should be reported as soon as the order arrives, with the original packaging kept and photographs supplied, or a carrier claim may not be possible. Address changes after dispatch are handled by the carrier and may carry a carrier fee. Refused and undeliverable packages are handled under our returns and exchanges policy.
Last updated August 18, 2026