Returns & exchanges · 14 days from delivery
Start a return
Four short steps. Find your order, pick what is coming back, tell us why, and send it — we reply by email with your RMA number and the return address.
- Find your order
- What is coming back
- Why
- Send
14 days from deliveryIt is your message that has to land inside the window, not the parcel.
Unused and in its packagingUnboxing and checking it over is fine. Once it has been ridden, a fault is a warranty claim.
RMA number firstHold off sending anything until we email your RMA number and the return address.
1
Find your order
It is in your confirmation email, or look it up.
2
What is coming back
—Add the date it arrived to see where you are in your 14-day window.
DeliveredDay 7Day 14
3
Why is it coming back
4
Your details
Thanks — it is with our team.
We check your request
Against your order and the 14-day window, and we come back to you if anything needs a word.
We email your RMA number
With the return address, to the email you gave us. Keep it handy — it goes on the outside of the box.
You pack it up
Original box, accessories and paperwork, packed as it arrived. The packing list on our returns page helps.
We take it from there
Once it arrives and has been checked over, your refund or exchange goes ahead and we email you when it does.