Electric Scooter & E-Bike Warranty.
Every product sold by Speedway Riders is backed by a full manufacturer warranty — and by our team, who goes to bat for you if anything goes wrong. Here’s exactly what’s covered, what isn’t, and how to file a claim.
Honored on every product we sell across all states
Warranty Overview:
All electric scooters and e-bikes sold by Speedway Riders are covered by the manufacturer’s warranty. As an authorized dealer for every brand we carry, we honor each manufacturer’s full warranty terms — and we act as your dedicated advocate throughout the entire claims process. You never have to navigate it alone.
✅ We Are Your Warranty Partner: Speedway Riders is an authorized dealer for all 30+ brands we carry. That means your warranty is fully valid from day one, regardless of whether you’re in New York, California, Texas, or any other state. We serve as the bridge between you and the manufacturer — filing claims, following up, and keeping you informed every step of the way.
Manufacturer-Backed
All warranties are provided and honored by the product manufacturer. Terms and duration vary by brand and model.
Dealer Advocacy
As an authorized dealer, we submit claims on your behalf and follow up with manufacturers to ensure timely resolutions.
Proof of Purchase
Keep your order confirmation or receipt — it's your proof of purchase and activates your warranty from the delivery date.
Valid Nationwide
Your warranty is valid anywhere in the United States. Location is never a factor in warranty eligibility.
What’s Covered:
| Component / Issue | Coverage Status | Notes |
|---|---|---|
| Motor failure (manufacturing defect) | Covered | Motor failures not caused by water damage, overloading, or modification |
| Battery defects (capacity loss, failure to charge) | Covered | Covered when capacity drops below manufacturer threshold within warranty period |
| Controller / electronic board failure | Covered | Manufacturing defects in control circuitry and electronic components |
| Frame cracks (manufacturing defect) | Covered | Frame defects not caused by accidents, overloading, or improper use |
| Brake system defects (calipers, lines, levers) | Covered | Factory defects only; normal adjustment and wear are excluded |
| Display / screen malfunction | Covered | Dead pixels, non-responsive displays due to manufacturing fault |
| Throttle and speed controller defects | Covered | Unresponsive or erratic throttle due to manufacturing defect |
| Charging port defects | Covered | Port failures not caused by improper cable use or physical damage |
| Wiring harness faults | Covered | Factory wiring defects causing intermittent power or total failure |
| Tires and inner tubes | Not Covered | Consumable parts subject to normal wear, punctures, and road hazards |
| Brake pads | Not Covered | Consumable wear items — replace per manufacturer maintenance schedule |
| Cosmetic scratches, scuffs, paint | Not Covered | Surface cosmetic issues from regular use are not warranty defects |
| Accident or crash damage | Not Covered | Any damage resulting from collisions or falls |
| Water damage (beyond rated IP level) | Not Covered | Submersion or use in conditions beyond the scooter's IP rating |
| Unauthorized modifications | Not Covered | Any modification voids the manufacturer warranty entirely |
| Overloading beyond max weight limit | Not Covered | Damage caused by exceeding the rider weight limit |
| Battery degradation from improper storage | Not Covered | Storing in extreme heat/cold or leaving fully discharged for extended periods |
| Third-party parts or accessories | Not Covered | Non-OEM parts fitted to the scooter may also void main warranty |
| Suspension defects | Varies by Brand | Some manufacturers cover suspension forks; others classify as consumable |
| Folding mechanism defects | Varies by Brand | Covered by most brands when failure is due to manufacturing, not force |
Warranty by Brand:
Warranty periods and terms vary by manufacturer. Below is a general guide for our most popular brands. For the exact warranty terms for your specific model, check the documentation included with your product or contact us — we’ll pull it up for you instantly.
Frame / Structure
Battery
Motor / Electronics
Charger
Frame / Structure
Battery
Motor / Electronics
Charger
Frame / Structure
Battery
Motor / Electronics
Charger
Frame / Structure
Battery
Motor / Electronics
Charger
Frame / Structure
Battery
Motor / Electronics
Charger
Frame / Structure
Battery
Motor / Electronics
Charger
💡Register Your Warranty After Delivery: Many manufacturers require warranty registration within 30 days of purchase to activate full coverage. Check the documentation included in your box for registration instructions. If your brand requires online registration, we can help guide you through it — just call or text us.
How to File a Warranty Claim:
Filing a warranty claim with Speedway Riders is straightforward. You don’t have to contact the manufacturer directly — we handle that for you as your authorized dealer and advocate. Here’s the complete process from start to resolution.
What You’ll Need to Provide
Proof of Purchase
Your Speedway Riders order number or confirmation email. This verifies your purchase date, which determines warranty eligibility and coverage period.
Photos or Video
Clear photos or a short video demonstrating the issue. Video is strongly preferred for mechanical and electronic defects as it speeds up manufacturer review significantly.
Written Description
A detailed written explanation of the defect — what happens, when it happens, how often, and whether it appeared immediately or over time. The more detail, the faster we resolve it.
The Claim Process — Step by Step
Contact Speedway Riders
Email info@speedwayridersnyc.com or call/text (203) 939-7170. Include your order number and a brief description of the issue. Do not contact the manufacturer directly — we handle this for you.
Initial Review
Our team reviews your claim within 24–48 hours. We may ask for additional photos, video, or troubleshooting steps. Many issues can be resolved at this stage without a full manufacturer claim.
Manufacturer Submission
If the issue requires a manufacturer claim, we submit all documentation on your behalf. We follow up with the manufacturer and keep you updated — you don't need to do anything further at this stage.
Resolution
The manufacturer determines resolution: replacement part, full unit replacement, or repair. We coordinate delivery or service and confirm with you once everything is complete.
What’s NOT Covered:
Manufacturer warranties cover defects in materials and workmanship — not damage caused by use, misuse, accidents, or neglect. Understanding these exclusions helps you protect your warranty and maintain your ride properly.
Normal Wear & Tear
Tires, inner tubes, brake pads, and brake rotors are consumable components that wear naturally with use. These are not covered under any manufacturer warranty and should be replaced as part of regular maintenance.
Accident & Impact Damage
Any damage resulting from a collision, fall, jump, or any impact — regardless of severity — is not covered. This includes bent frames, cracked decks, damaged wheels, and electronic faults caused by the impact.
Unauthorized Modifications
Modifying your scooter or e-bike in any way — including firmware unlocking, motor or battery upgrades, or third-party hardware — will void your manufacturer warranty entirely. Only use OEM parts and accessories.
Water Damage Beyond IP Rating
All scooters have a rated IP (ingress protection) level. Riding through deep puddles, in heavy rain, or submerging the scooter beyond its rated water resistance voids all water-related warranty claims.
Overloading (Exceeding Max Weight)
Exceeding the manufacturer's specified maximum rider weight limit can damage the frame, motor, battery, and suspension. Any damage resulting from overloading is not covered and will be identified during inspection.
Improper Storage & Battery Neglect
Storing your scooter in extreme temperatures, leaving the battery fully discharged for extended periods, or using non-approved chargers can permanently damage the battery pack — none of which is covered under warranty.
Third-Party Repairs
Having your scooter repaired or serviced by a non-authorized technician before or during a warranty claim will typically void the warranty. Always contact Speedway Riders first — we'll coordinate any necessary repairs through proper channels.
Cosmetic Damage
Scratches, scuffs, paint chips, and other cosmetic damage from regular use are not covered by warranty. We recommend protective decals or cases for riders who want to maintain their scooter's appearance over time.
🚫 Voiding Your Warranty:
A warranty claim may be denied if inspection by the manufacturer reveals evidence of any excluded cause. If you are unsure whether an action might affect your warranty, call us before doing it. We’d much rather spend 5 minutes answering a question than see you lose your coverage.
// Common Questions
Warranty FAQ
Absolutely. Speedway Riders ships to all lower 48 states and your manufacturer warranty is fully valid wherever you are in the United States. Your warranty is tied to the product and the purchase date — not your location. We’ve processed warranty claims for customers in California, Texas, Florida, and every other state.
It depends on the brand. Some manufacturers (like Segway and Hiboy) require online registration within 30 days of purchase to activate full warranty coverage. Others activate automatically from the purchase date. Your product box will include warranty registration instructions. If you’re unsure, contact us and we’ll check the requirements for your specific model.
A return (within 14 days of delivery) is for any reason — you changed your mind, the model isn’t right for you, etc. A warranty claim is for manufacturing defects that appear during normal use, and can be filed any time within the warranty period — which often extends 6–12 months beyond our return window. If your scooter develops a fault at month 5, that’s a warranty claim, not a return.
Warranty transferability varies by manufacturer. Most manufacturers tie the warranty to the original purchaser, meaning it does not transfer to a second owner. Some brands (fewer) allow warranty transfer with documentation. If you’re buying or selling a used scooter, contact us and we’ll clarify the policy for that specific brand and model.
Contact us immediately — within 12 hours of delivery is ideal. A scooter that fails immediately upon delivery is treated as a DOA (Dead on Arrival) issue, which is handled with top priority. Don’t attempt to open or repair it. Send us a photo or short video and your order number, and we’ll initiate an expedited resolution — typically a replacement unit.
Battery degradation through normal use (gradual capacity loss over charge cycles) is not covered under warranty — this is expected behavior for lithium batteries. However, if the battery fails entirely, won’t charge, or drops dramatically in capacity well within the warranty period under normal use conditions, this may qualify as a manufacturing defect. Contact us with details and we’ll assess it.
For confirmed manufacturing defects, the manufacturer typically covers the cost of shipping replacement parts or units. If you’re required to ship your scooter in for inspection or repair, we’ll coordinate with the manufacturer about who covers that cost — and we advocate for the customer in these situations. We’ll always be transparent about any costs before you commit to anything.
Yes. Your order number or purchase confirmation is the primary document needed for a warranty claim — not the manual. Contact us and we’ll send you a digital copy of your model’s user manual. We have manuals for all brands and models we carry on file. Never let a missing manual stop you from reaching out.
// File a Claim or Ask a Question
Don't navigate warranty issues alone. Contact us first — we handle the manufacturer communication so you don't have to.
Email Us
Best for return requests, defect claims, and detailed inquiries. Include your order number and photos if relevant. Response within 24 hours.
Call or Text
For urgent issues, damaged deliveries, or quick questions — call or text during business hours and we'll pick up. Mon–Fri, business hours.
Live Chat
Chat with a real person on our website. Fast for quick questions about policy, eligibility, or next steps. Available Monday–Friday.