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Shipping Overview
At Speedway Riders NYC™, we believe getting your electric scooter, e-bike, or accessories to you quickly and safely is just as important as the product itself. We have partnered with the nation’s most trusted carriers — FedEx and UPS — to ensure every order is handled with care from our warehouse to your door.
This policy applies to all purchases made through speedwayridersnyc.com and covers everything from the moment you place your order to the moment it arrives at your address. Please read this page carefully before placing your order.
We offer free standard shipping on every single order to the continental United States — no minimum purchase required, no codes needed, no exceptions. Free shipping is automatically applied at checkout on all qualifying orders.
Order Processing Time
Once your order is placed and payment is confirmed, our fulfillment team begins processing your order. Understanding the difference between processing time and shipping/transit time is important when estimating your delivery date.
Standard Processing
Orders are typically processed and dispatched within 1–2 business days of payment confirmation. Once dispatched, you will receive a shipment confirmation email with your tracking number.
What Happens During Processing?
Processing may take up to 3–4 business days during peak periods such as major sales events, holiday seasons (November–December), or following promotional launches. We will always notify you if your order processing is expected to exceed our standard 1–2 business day window.
Shipping Methods & Rates
We currently offer the following shipping methods to the continental United States. Shipping charges — if any — are calculated and displayed clearly at checkout before you complete your order.
| Shipping Method | Estimated Transit Time | Cost | Carrier | Tracking |
|---|---|---|---|---|
| Standard Free Shipping Applied automatically to all orders | 2–7 Business Days | FREE | FedEx / UPS | ✅ Full tracking |
| Expedited Shipping Available on select orders at checkout | 2–3 Business Days | Call to ask | FedEx / UPS | ✅ Full tracking |
| Priority / Express Shipping Available on select items at checkout | 1–2 Business Days | Call to ask | FedEx Priority | ✅ Full tracking |
| Local Pickup — Queens Showroom 82-15 Queens Blvd, Elmhurst, NY 11373 | Same day / Next day | FREE | N/A | N/A |
Not all shipping methods are available for all products. Large or oversized items (electric scooters, e-bikes) may be restricted to Standard Free Shipping due to carrier size and weight limitations. Available shipping methods will be displayed clearly at checkout based on your cart contents and delivery address.
Shipping Carriers & Partners
We work exclusively with two of America’s most trusted logistics companies to ship all orders. Carrier selection is made automatically based on your delivery address, item size, and service availability in your area at the time of dispatch.
We do not currently use USPS for product shipments. You cannot request a specific carrier — carrier assignment is made automatically by our fulfillment system to ensure the best possible delivery experience for your order.
Once your order ships, you will receive an email with your carrier-specific tracking link. FedEx orders can be tracked at fedex.com/tracking. UPS orders can be tracked at ups.com/track. Both can also be tracked using the tracking number provided in your shipping confirmation email.
Complete Delivery Timeline
Below is a step-by-step breakdown of what happens between placing your order and receiving it at your door. Total delivery time from order placement is typically 3–9 business days depending on your location and the shipping method selected.
Customers in the Northeast and Mid-Atlantic (NY, NJ, CT, PA, MA) typically receive orders in 2–4 business days. Southeast and Midwest customers typically receive in 3–5 business days. Southwest and West Coast customers typically receive in 5–7 business days. These are estimates and not guarantees.
Order Tracking
Every single order we ship includes full, real-time carrier tracking at no additional cost. We provide tracking updates through multiple channels to ensure you always know where your order is.
How You Receive Your Tracking Information
- Email confirmation: Sent to your order email address when your order is dispatched, containing your tracking number and a direct link to the carrier’s tracking page.
- SMS notification: If you provided a phone number at checkout, a text message with your tracking link is sent at the time of dispatch.
- Account dashboard: If you have a registered account at speedwayridersnyc.com, your order status and tracking number are visible in your order history.
Tracking Number Activation
Tracking numbers are generated at the time of dispatch, but may take up to 12 hours to become active in the carrier’s tracking system. If your tracking link shows “no information found” immediately after receiving your shipping confirmation, please wait 12 hours and try again before contacting us.
Carrier Tracking Portals
- FedEx orders: Track at fedex.com/tracking or the FedEx mobile app.
- UPS orders: Track at ups.com/track or the UPS mobile app.
If your tracking information has not updated for more than 3 consecutive business days, please contact us immediately at info@speedwayridersnyc.com or +1 203-939-7170. We will investigate with the carrier on your behalf.
Shipping Coverage & Restrictions
Where We Ship
Speedway Riders NYC™ currently ships to all addresses within the continental United States (48 contiguous states). This covers all standard residential, commercial, P.O. Box, and APO/FPO addresses accessible via FedEx or UPS Ground within the contiguous US.
Where We Do Not Currently Ship
- ✕ Alaska (AK)
- ✕ Hawaii (HI)
- ✕ Puerto Rico (PR)
- ✕ U.S. Virgin Islands (USVI)
- ✕ Guam (GU)
- ✕ American Samoa (AS)
- ✕ Northern Mariana Islands (CNMI)
- ✕ Any international address outside the United States
We do not ship internationally at this time. We apologize for any inconvenience. If you are an international customer, please contact us at info@speedwayridersnyc.com — we may be able to suggest options in certain cases.
Order Changes & Address Corrections
We understand mistakes happen. If you need to change your shipping address or any other order detail, please act quickly — once an order has been dispatched, our ability to make changes is severely limited.
Before Your Order Ships
Changes to your shipping address, item selections, or order details can be made before your order is dispatched. To request a change:
- Contact us immediately by phone at +1 203-939-7170 or email at info@speedwayridersnyc.com.
- Quote your order number (found in your confirmation email).
- Provide the correct shipping address or the change you need.
- Our team will confirm the change in writing before the order ships.
After Your Order Ships
Once an order has been dispatched and a tracking number has been issued, address changes must be handled through the carrier directly:
- FedEx Delivery Manager: Create a free account at fedex.com to redirect or hold packages.
- UPS My Choice: Create a free account at ups.com to redirect or schedule redelivery.
- Carrier address changes may incur a fee ($15–$30) charged by the carrier and are not guaranteed.
- Speedway Riders NYC™ is not responsible for address change fees charged by carriers.
Order Cancellations
Orders can only be cancelled before they are processed for shipment. Once your order enters the packing/dispatch phase (which can happen as quickly as a few hours after ordering on business days), we cannot guarantee cancellation. To request a cancellation, contact us immediately at +1 203-939-7170. If the order has already shipped, it will need to be returned under our Returns & Exchanges Policy.
If a package is returned to us due to an incorrect address provided at checkout, we will contact you to arrange reshipment. A second shipping charge may apply unless the address error was our fault. Please double-check your shipping address carefully before completing checkout.
Damaged Shipments
Despite our best packing efforts and the use of reputable carriers, shipping damage occasionally occurs. If your order arrives damaged, following the correct procedure is critical to ensuring a fast resolution. Please act within the required timeframes — late reporting may impact our ability to file a claim with the carrier.
Step-by-Step: What to Do if Your Order Arrives Damaged
For freight/LTL deliveries, always inspect the package before signing the delivery receipt. If you see damage, write “RECEIVED DAMAGED” on the delivery receipt before signing. This is the single most important step to protect your claim rights.
Lost & Missing Packages
In the rare event that your package is marked as delivered but you have not received it, or if your tracking shows no movement for an extended period, please follow the steps below.
If Your Package is Marked “Delivered” But Not Received
- Wait 24 hours. Carriers sometimes mark packages as delivered up to 24 hours before they are physically delivered (pre-delivery scan). Check again the next business day.
- Check all delivery locations — front door, back door, mailroom, lobby, neighbor’s address, building manager, or any secure location the carrier may have used.
- Check with neighbors and building management. Drivers occasionally leave packages with a neighbor or building concierge if no one is home.
- Check your carrier account. FedEx and UPS allow recipients to see GPS delivery confirmation and photos of where the package was left.
- If still unresolved after 24 hours, contact us at info@speedwayridersnyc.com or +1 203-939-7170 with your order number. We will open a trace investigation with the carrier.
Lost In Transit
If tracking shows no movement for more than 5 consecutive business days, the package may be lost in transit. Contact us immediately. We will open a formal carrier investigation, which typically takes 5–7 business days to resolve. If the package is confirmed lost, we will ship a replacement or issue a full refund.
Refused Deliveries & Undeliverable Packages
Refused Deliveries
If you refuse delivery of a package without prior authorization from Speedway Riders NYC™, the order will be treated as a return. The following conditions apply:
- Refused packages are subject to our standard Returns & Exchanges Policy.
- Original shipping costs (even if offered free) may be deducted from your refund to cover our actual outbound shipping costs.
- Return shipping costs incurred by refusing the delivery may also be deducted from the refund amount.
- Refunds for refused deliveries are processed within 7–10 business days of the returned package being received and inspected at our warehouse.
If you need to refuse a delivery for a legitimate reason (e.g., significant visible damage), please contact us first at +1 203-939-7170 so we can advise and document the situation properly.
Undeliverable Packages
A package may be classified as undeliverable if:
- The delivery address provided was incomplete or incorrect.
- The carrier made multiple delivery attempts with no one available to receive it and no instructions were left.
- The recipient’s mailbox or delivery location was inaccessible.
- The package was held at a carrier facility and not picked up within the hold period.
Undeliverable packages are returned to our warehouse. We will contact you immediately upon receipt to arrange reshipment. A second shipping fee may apply unless the undeliverable status was due to our error.