Free standard shipping · All 48 contiguous states · Full tracking

Shipping policy FREE SHIPPING

Free standard shipping on every order to the continental United States. No minimum, no codes, no exceptions. Here is exactly how your order is processed, packed, handed to the carrier, tracked and delivered.

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Our shipping promise

We offer free standard shipping on every single order to the continental United States — no minimum purchase required, no codes needed, no exceptions. Free shipping is automatically applied at checkout on all qualifying orders.

$0standard shipping, every order
2business days to dispatch, typical
9business days to your door, at most
48states we deliver to

Shipping overview

How your order gets to you.

Getting your electric scooter, e-bike or accessories to you quickly and safely matters as much as the product itself. We have partnered with the nation's most trusted carriers — FedEx and UPS — so every order is handled with care from our warehouse to your door.

This policy applies to all purchases made through speedwayridersnyc.com and covers everything from the moment you place your order to the moment it arrives at your address. Please read this page carefully before placing your order.

Work out your date

When will it arrive?

Pick where you are and how you ordered. This adds our processing time to the carrier's transit time, which is the part most delivery estimates leave out. Business days only — weekends and public holidays are not counted.

Where is it going?

Which shipping method?

When are you ordering?

Estimated total delivery time

3–6

business days

Processing 1–2
In transit 2–4

Large items — electric scooters and e-bikes — are usually restricted to Standard Free Shipping by carrier size and weight limits, so expedited and priority may not appear at checkout for them.

An estimate, not a guarantee. Carrier delays, weather and address problems can move the date. Your tracking page always shows the carrier's own current estimate.

Order processing time

Before it ships.

Once your order is placed and payment is confirmed, our fulfillment team begins processing it. Telling processing time apart from shipping and transit time is the key to estimating your delivery date correctly.

Standard processing

Orders are typically processed and dispatched within 1–2 business days of payment confirmation. Once dispatched, you will receive a shipment confirmation email with your tracking number.

Payment verification

Your payment is verified and the order is confirmed in our system. You receive an order confirmation email immediately.
Picking and packing

Your item is located in our warehouse, inspected for quality, and carefully packed in protective packaging suitable for its size and weight.
Carrier handoff

Your package is handed to FedEx or UPS with a pre-paid shipping label. Your tracking number is emailed and texted to you at this stage.

Processing time exceptions

Processing may take up to 3–4 business days during peak periods such as major sales events, holiday seasons (November to December), or following promotional launches. We will always tell you if your order is expected to take longer than the standard 1–2 business day window.

Shipping methods and rates

What you can choose.

These are the shipping methods available to the continental United States. Shipping charges, if any, are calculated and shown clearly at checkout before you complete your order.

Shipping method	Estimated transit	Cost	Carrier	Tracking
Standard free shippingApplied automatically to all orders	2–7 business days	Free	FedEx / UPS	Full tracking
Expedited shippingAvailable on select orders at checkout	2–3 business days	Call for pricing	FedEx / UPS	Full tracking
Priority / express shippingAvailable on select items at checkout	1–2 business days	Call for pricing	FedEx Priority	Full tracking

Not every method is offered on every item

Large or oversized items — electric scooters and e-bikes — may be restricted to Standard Free Shipping because of carrier size and weight limitations. The methods available to you are shown clearly at checkout, based on what is in your cart and where it is going.

Carriers and partners

Who carries it.

We work with two of America's most trusted logistics companies. Which one carries your order is decided automatically by your delivery address, the size of the item, and the services running in your area on the day it is dispatched.

FedEx

Most scooters and e-bikes

Used for the majority of our electric scooter and e-bike shipments. FedEx Ground gives reliable nationwide coverage with full real-time tracking, and it is our preferred carrier for heavier items over 50 lbs.

Track at fedex.com/tracking

UPS

Accessories, parts, lighter models

Used for accessories, parts and lighter scooter models. UPS Ground offers excellent coverage across the continental US with detailed tracking and reliable delivery windows. It is also our overflow carrier during peak periods.

Track at ups.com/track

You cannot pick the carrier

Carrier assignment is made automatically by our fulfillment system to give your order the best possible delivery experience. We do not currently use USPS for product shipments.

Once your order ships you will get an email with your carrier-specific tracking link. Either carrier can also be tracked using the tracking number in your shipping confirmation email.

Complete delivery timeline

Order to doorstep.

Total delivery time from order placement is typically 3–9 business days, depending on where you are and the shipping method you chose. Here is what happens at each stage.

Day 0 Immediately Order placed and confirmed You receive an order confirmation email with your order number and a summary. Your payment is authorized and your order enters our fulfillment queue.
Day 1–2 Business days Processing and quality check Our fulfillment team picks and inspects your item, packs it securely, and generates your shipping label. Your order status updates to "Preparing to ship."
Day 1–2 On dispatch day Shipped — tracking number sent Your package is handed to FedEx or UPS. You receive a shipment confirmation email, and an SMS if you opted in, with your tracking number. Tracking can take up to 12 hours to activate in the carrier's system.
Day 2–8 In transit On its way to you Your package is moving with the carrier. You can follow it in real time with your tracking number, and the carrier's tracking page shows their own estimated delivery date.
Day 3–9 Delivery day Delivered to your address Your order is delivered to the address you gave at checkout. A delivery confirmation is sent by the carrier and by us. If a signature is required and nobody is home, the carrier leaves a door tag.

2–4 DAYS Northeast & Mid-Atlantic NY, NJ, CT, PA, MA
3–5 DAYS Southeast & Midwest GA, FL, OH, IL, TX and nearby
5–7 DAYS Southwest & West Coast CA, AZ, NV, OR, WA and nearby

These are estimates, not guarantees.

Order tracking

Knowing where it is.

Every order we ship includes full, real-time carrier tracking at no extra cost. We send tracking through more than one channel so you always know where your order is.

How you get your tracking

Email confirmationSent to your order email address when your order is dispatched, with your tracking number and a direct link to the carrier's tracking page.
SMS notificationIf you gave a phone number at checkout, a text with your tracking link is sent at the time of dispatch.
Account dashboardIf you have a registered account at speedwayridersnyc.com, your order status and tracking number are in your order history.

Carrier tracking portals

FedEx ordersTrack at fedex.com/tracking or in the FedEx mobile app.
UPS ordersTrack at ups.com/track or in the UPS mobile app.

Give it 12 hours to go live

Tracking numbers are generated at the time of dispatch, but can take up to 12 hours to become active in the carrier's system. If your tracking link says "no information found" right after you get your shipping confirmation, wait 12 hours and try again before contacting us.

Tracking not updating?

If your tracking has not updated for more than 3 consecutive business days, contact us straight away and we will investigate with the carrier on your behalf.

Coverage and restrictions

Where we ship.

We deliver to

All addresses within the continental United States — the 48 contiguous states. That covers standard residential and commercial addresses reachable by FedEx or UPS Ground within the contiguous US.

We do not currently ship to

Alaska (AK)
Hawaii (HI)
Puerto Rico (PR)
U.S. Virgin Islands (USVI)
Guam (GU)
American Samoa (AS)
Northern Mariana Islands (CNMI)
Any international address outside the United States

No international shipping

We do not ship internationally at this time, and we are sorry for the inconvenience. If you are an international customer, get in touch — in certain cases we may be able to suggest options.

Order changes and address corrections

Changed your mind on the address?

Mistakes happen. If you need to change your shipping address or any other order detail, move fast — once an order has been dispatched, what we can change is very limited.

Before your order ships

Changes to your shipping address, item selections or order details can be made before your order is dispatched. To request one:

Contact us immediately by phone or email.
Quote your order number, which is in your confirmation email.
Give us the correct shipping address, or the change you need.
Our team will confirm the change in writing before the order ships.

After your order ships

Once an order has been dispatched and a tracking number issued, address changes have to go through the carrier directly:

FedEx Delivery ManagerCreate a free account at fedex.com to redirect or hold packages.
UPS My ChoiceCreate a free account at ups.com to redirect or schedule redelivery.
Carrier fees applyCarrier address changes may cost $15–$30, charged by the carrier, and are not guaranteed to work.
Not our chargeSpeedway Riders NYC is not responsible for address change fees charged by carriers.

Order cancellations

Orders can only be cancelled before they are processed for shipment. Once your order enters the packing and dispatch phase — which on a business day can be a few hours after you order — we cannot guarantee a cancellation. Contact us immediately to request one. If the order has already shipped, it needs to come back under our returns and exchanges policy.

Double-check your address at checkout

If a package comes back to us because the address given at checkout was wrong, we will contact you to arrange reshipment. A second shipping charge may apply unless the address error was ours.

Damaged shipments

If it arrives damaged.

Despite careful packing and reputable carriers, shipping damage occasionally happens. If your order arrives damaged, following the right procedure is what gets it resolved quickly — and reporting late can affect our ability to file a claim with the carrier at all.

Report damage within 12 hours

Damaged shipments must be reported to us within 12 hours of delivery. The carrier claim depends on it.

Do not throw away the packaging

Keep all original packaging materials — box, foam inserts, wrapping — intact. Carriers require the original packaging to process a damage claim, and disposing of it can void the claim outright.
Photograph and film everything

Take clear photos and a short video showing the outer packaging damage, the damage to the item, and all sides of the box including the shipping label. Do this before you unpack, or immediately after.
Contact us within 12 hours

Email or call us with your order number, your photos and video, and a description of the damage. Use the subject line "DAMAGED ORDER — [your order number]".
We file the carrier claim

Our team reviews your documentation and files a formal damage claim with FedEx or UPS on your behalf. We handle this entirely — you do not need to contact the carrier yourself.
Replacement or refund

Depending on how bad the damage is, whether the product is available, and what you would prefer, we arrange either a replacement shipment at no cost to you or a full refund to your original payment method. We aim to resolve damage claims within 3–5 business days of receiving your documentation.

Freight deliveries: inspect before you sign

For freight and LTL deliveries, always inspect the package before signing the delivery receipt. If you see damage, write "RECEIVED DAMAGED" on the delivery receipt before you sign it. This is the single most important step for protecting your claim.

Lost and missing packages

Marked delivered, but not there.

If your package is marked as delivered but you have not received it, or your tracking has stopped moving for a long stretch, work through these steps.

If it says delivered and it is not

Wait 24 hoursCarriers sometimes mark packages delivered up to 24 hours before they physically arrive — a pre-delivery scan. Check again the next business day.
Check every likely spotFront door, back door, mailroom, lobby, a neighbour's address, the building manager, or anywhere else secure the carrier might have used.
Ask neighbours and building managementDrivers occasionally leave packages with a neighbour or a building concierge when nobody is home.
Check your carrier accountFedEx and UPS both let recipients see GPS delivery confirmation and a photo of where the package was left.
Still nothing after 24 hoursContact us with your order number and we will open a trace investigation with the carrier.

Lost in transit

If tracking shows no movement for more than 5 consecutive business days, the package may be lost in transit — contact us immediately. We open a formal carrier investigation, which usually takes 5–7 business days to resolve. If the package is confirmed lost, we ship a replacement or issue a full refund.

Refused and undeliverable

Packages that come back.

Refused deliveries

If you refuse delivery of a package without getting authorization from us first, the order is treated as a return. These conditions apply:

Refused packages fall under our standard returns and exchanges policy.
Original shipping costs — even where shipping was offered free — may be deducted from your refund to cover our actual outbound shipping cost.
Return shipping costs incurred by refusing the delivery may also be deducted from the refund.
Refunds for refused deliveries are processed within 7–10 business days of the package arriving back at our warehouse and being inspected.

If you have a legitimate reason to refuse a delivery — significant visible damage, for instance — contact us first so we can advise you and document the situation properly.

Undeliverable packages

A package may be classified as undeliverable if:

The delivery address given was incomplete or incorrect.
The carrier made multiple delivery attempts with nobody available to receive it, and no instructions were left.
The mailbox or delivery location was inaccessible.
The package was held at a carrier facility and not collected within the hold period.

Undeliverable packages come back to our warehouse. We contact you as soon as they arrive to arrange reshipment. A second shipping fee may apply unless the package became undeliverable through our error.

Straight answers

Shipping questions.

How much does shipping cost?

Standard shipping is free on every order to the continental United States. There is no minimum purchase, no code to enter, and no exceptions — it is applied automatically at checkout. Expedited and priority services carry a charge; call us for pricing.

How long until my order arrives?

Typically 3–9 business days in total. That is 1–2 business days of processing plus 2–7 business days in transit. Northeast and Mid-Atlantic addresses usually see 2–4 business days of transit, Southeast and Midwest 3–5, and Southwest and West Coast 5–7.

How long before my order ships?

Orders are typically processed and dispatched within 1–2 business days of payment confirmation. During major sales, the November to December holiday season, or after a promotional launch, processing can take up to 3–4 business days. We will tell you if your order is going to exceed the standard window.

Which carrier will deliver my order?

FedEx or UPS. FedEx handles most electric scooters and e-bikes and anything over 50 lbs; UPS handles accessories, parts and lighter scooter models, and takes overflow during peak periods. The choice is automatic, based on your address, the item size and what services are running in your area that day.

Can I request a specific carrier?

No. Carrier assignment is made automatically by our fulfillment system so your order gets the best possible delivery experience. We do not currently use USPS for product shipments.

Do you ship to Alaska, Hawaii or Puerto Rico?

Not at this time. We ship to the 48 contiguous states only. Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands, Guam, American Samoa and the Northern Mariana Islands are all outside our current delivery area.

Do you ship internationally?

No, we do not ship internationally at this time. If you are an international customer, get in touch anyway — in certain cases we may be able to suggest options.

When do I get my tracking number?

At dispatch. It is emailed to your order email address, and texted to you as well if you gave a phone number at checkout. If you have a registered account, it also appears in your order history.

My tracking number says no information found. What is wrong?

Almost certainly nothing. Tracking numbers are generated at dispatch but can take up to 12 hours to become active in the carrier's system. Wait 12 hours and check again before contacting us.

My tracking has not moved in days. What should I do?

If it has not updated for more than 3 consecutive business days, contact us and we will investigate with the carrier for you. If there is no movement for more than 5 consecutive business days, the package may be lost in transit — tell us immediately and we will open a formal carrier investigation, which usually takes 5–7 business days.

Can I change my shipping address after ordering?

Before dispatch, yes — contact us immediately with your order number and the correct address, and we will confirm the change in writing before it ships. After dispatch you have to go through the carrier, using FedEx Delivery Manager or UPS My Choice. Carrier redirections can cost $15–$30 and are not guaranteed.

Can I cancel my order?

Only before it is processed for shipment, which on a business day can be just a few hours after you order. Contact us immediately. If it has already shipped, it needs to come back under our returns and exchanges policy.

What if I entered the wrong address and the package comes back?

We will contact you to arrange reshipment. A second shipping charge may apply unless the error was ours, so it is worth double-checking your address before you complete checkout.

My order arrived damaged. What do I do?

Report it within 12 hours of delivery. Keep all the original packaging, photograph and film the damage to the box and to the item including all sides and the shipping label, then send us your order number, the photos and video, and a description. We file the carrier claim for you and aim to resolve it within 3–5 business days of receiving your documentation.

Why can't I throw the box away?

Carriers require the original packaging to process a damage claim. If the box, foam inserts and wrapping are gone, the claim can be voided — so keep everything until the claim is settled.

The delivery driver wants a signature and the box looks damaged. What now?

For freight and LTL deliveries, inspect before you sign. If you can see damage, write "RECEIVED DAMAGED" on the delivery receipt before signing. It is the single most important step for protecting your claim.

My package says delivered but it is not here.

Wait 24 hours first — carriers sometimes scan a package as delivered up to a day early. Then check the front door, back door, mailroom, lobby, neighbours and building management, and look at your carrier account, which shows GPS confirmation and a photo of the drop-off. If it is still missing after 24 hours, contact us with your order number and we will open a trace investigation.

What happens if I refuse the delivery?

It is treated as a return under our standard returns and exchanges policy. Our actual outbound shipping cost may be deducted from your refund even though shipping was free to you, and so may the return shipping cost. Refunds are processed within 7–10 business days of the package arriving back and being inspected. If you have a real reason to refuse — visible damage, say — contact us first so we can document it.

Is shipping free on returns too?

Free shipping applies to your outbound order. Return arrangements are covered by our returns and exchanges policy, and shipping is confirmed with you directly when your return is authorized.

Can I pick my order up in person?

No. We are an online retailer and ship every order by carrier — there is no counter or showroom to collect from. Standard shipping is free, so there is no cost saving to collecting anyway.

Question about a shipment?

TRACK IT DOWN

Send your order number and what you are seeing. If something arrived damaged, attach photographs of the outer packaging taken before you opened it — that is the evidence the carrier claim depends on.

info@speedwayridersnyc.com
1 (240) 916-2471
Monday to Friday, business hours

Free standard shipping on every order to the 48 contiguous states
1–2 business days to process, 2–7 business days in transit
Full carrier tracking on every order, at no extra cost
Tracking can take up to 12 hours to activate after dispatch
Transit damage must be reported within 12 hours of delivery

Free standard shipping applies to orders delivered within the 48 contiguous United States. Orders are typically processed within 1–2 business days of payment confirmation, extending to 3–4 business days during peak periods, and standard transit is 2–7 business days depending on destination. All timeframes are estimates in business days and are not guarantees; carrier delays, weather and incorrect addresses can extend them. Carrier selection is made by us and cannot be specified by the customer. Transit damage must be reported within 12 hours of delivery with the original packaging retained and photographic evidence supplied, or a carrier claim may not be possible. Address changes after dispatch are handled by the carrier and may incur carrier fees for which we are not responsible. Refused and undeliverable packages are handled under our returns and exchanges policy and may have shipping costs deducted from any refund.

Last updated March 1, 2026 · Version 3.1