Return Policy:
✅14-Day Return Window: You have 14 days from the date of delivery to request a return. Items must be unused, unridden, and in original factory condition with all original packaging, accessories, and documentation included.
Contact Us First
Email info@speedwayridersnyc.com or call/text (203) 939-7170 within 14 days of delivery. Include your order number and reason for return.
Get Approval
Our team will review your request and respond within 1–2 business days with a Return Merchandise Authorization (RMA) number.
Pack & Ship
Repack the item securely in its original packaging. Include all accessories, manuals, and parts. Ship using the address provided in your RMA approval.
Refund Processed
Once received and inspected, your refund will be initiated within 5–7 business days to your original payment method.
Exchange Policy:
Want a different model, color, or size? We make exchanges straightforward. Exchanges follow the same 14-day window and condition requirements as returns.
Exchange Type A: Same-Price Exchange
Swapping for a model at the same price point? We'll process the exchange at no additional cost once your original item is received and inspected.
Exchange Type B: Upgrade Exchange
Upgrading to a higher-priced model? You'll pay the price difference. We'll invoice you for the balance before shipping your new item.
Exchange Type C: Downgrade Exchange
Moving to a lower-priced model? We'll refund the price difference to your original payment method once your return is inspected and approved.
Defective Item Claims:
⏱️Report Within 12 hours of Delivery:
If you believe your product is defective, you must notify us within 12 hours of receiving your order. Claims submitted after this window will be handled directly through the manufacturer’s warranty process.
What We Need From You
Required: Detailed Description
A clear, written explanation of the defect — what it is, when it occurs, and how it affects the scooter's function. The more detail, the faster we can help.
Required: Photos or Video
Clear photos or a short video demonstrating the issue. This is required before any claim can be submitted to the manufacturer. Email to info@speedwayridersnyc.com.
Required: Proof of Purchase
Your order number or confirmation email. This allows us to verify purchase details and submit the claim on your behalf to the manufacturer's warranty team.
Defect Resolution Timeline
Damaged in Transit:
🚨 Report Within 12 Hours of Delivery — No Exceptions: If your order arrives damaged, you must notify us within 12 hours of delivery. We cannot file a carrier claim after this window closes, which means we cannot guarantee a resolution for late-reported transit damage. Please inspect your order immediately upon arrival.
What to Do If Your Order Arrives Damaged
Document Before Unpacking
Photograph the outer packaging before opening. Show all visible damage to the box, packaging tape, and any crush marks or punctures.
Video the Unboxing
Record yourself opening the package if possible. A video of the unboxing is the strongest evidence for carrier claims and speeds up resolution significantly.
Contact Us Within 12 Hours
Email or text us your order number, photos, and video. We will file the claim with the carrier and initiate your replacement or refund process.
What’s Eligible:
Not everything qualifies for return or exchange. Here’s a full breakdown of what’s covered, what isn’t, and what’s evaluated case-by-case.
Can Be Returned / Exchanged
Cannot Be Returned / Exchanged
- Electric scooters — unused, unridden, in original packaging within 14 days
- Electric bikes — unused, unridden, in original packaging within 14 days
- Accessories (unopened, in original sealed packaging)
- Items received damaged in transit (12-hour window)
- Items confirmed defective by manufacturer (12-hour window)
- Wrong item shipped by Speedway Riders
- Items not as described on our website
- Ridden or used scooters/e-bikes (any mileage on odometer)
- Items with scratches, scuffs, or signs of assembly beyond inspection
- Helmets, protective gear, and apparel (once opened — hygiene/safety)
- Opened accessories (cables, grips, lights, etc.)
- Items returned after 14 days without prior authorization
- Damaged items reported after 12 hours of delivery
- Items damaged by misuse, accidents, or unauthorized modifications
Refund Policy:
Original Payment Method
Refunds are issued to the same payment method used at checkout — credit card, debit card, PayPal, or Affirm financing. Refunds typically appear within 5–10 business days depending on your bank.
Store Credit
Prefer store credit? We can apply the full return value as a store credit that never expires and can be used toward any order on speedwayridersnyc.com — including higher-value models.
Deductions May Apply
If an item shows minor signs of handling beyond inspection (scuffs to packaging, missing inserts), a partial refund may be issued. We'll communicate any deductions clearly before processing.
// Common Questions
Frequently Asked Questions
No. Once a scooter or e-bike has been ridden — even a single test ride — it is no longer eligible for return. The item must be in factory-new, unridden, unused condition. This includes assembly beyond initial inspection. If you’re unsure about a model before purchasing, call or text us — our team is happy to walk you through the differences before you commit.
That’s our mistake, and we’ll fix it at zero cost to you. Contact us within 14 days with your order number and a photo of what you received. We’ll arrange a pickup and ship the correct item at our expense. Depending on availability, we may also offer a replacement or full refund if the correct item is out of stock.
Yes — original packaging is required for all returns. Electric scooters and e-bikes are large, expensive items that require proper packaging to be returned safely. If you no longer have the original packaging, contact us and we’ll advise on appropriate alternative packaging. Returns shipped without proper packaging that arrive damaged may affect your refund eligibility.
This is more common than you’d think — and we’re happy to troubleshoot with you before filing any claim. Many new scooter issues (loose bolts, headlight adjustment, folding mechanism stiffness, display settings) are simple setup steps, not defects. Call or text us and we’ll walk you through it first. If it turns out to be a genuine manufacturing defect, we’ll initiate the claim process from there.
Accessories that have been opened and used are generally not eligible for return, with the exception of items that are defective or were sent incorrectly. Unopened accessories in original sealed packaging can be returned within 14 days. Helmets and protective gear cannot be returned once opened for hygiene and safety reasons — regardless of use.
From the time we approve your return request to receiving your refund: typically 10–15 business days total. This includes: 1–2 days for RMA approval, transit time for your return (typically 3–7 days depending on your location), 1–2 days for inspection, and 5–10 days for the refund to appear on your statement depending on your bank or payment provider.
When a return is approved, we issue the refund to Affirm, which applies it to your loan balance. If your refund is greater than your remaining Affirm balance, Affirm will credit the difference back to your linked bank account. You are still responsible for any payments due to Affirm while the return is being processed. For specific Affirm questions, contact Affirm directly at affirm.com.
Yes, absolutely. As long as the item is unused and within the 14-day window, you can exchange for any model we carry — regardless of brand. If there’s a price difference, we’ll handle the adjustment. Many customers find they want to upgrade after doing more research, and we’re always happy to help you make the right call.
// Get Help
Need to Start a Return
or Have a Question?
Our team responds fast. We're real people who actually ride — and we're here to make this easy for you.
Email Us
Best for return requests, defect claims, and detailed inquiries. Include your order number and photos if relevant. Response within 24 hours.
Call or Text
For urgent issues, damaged deliveries, or quick questions — call or text during business hours and we'll pick up. Mon–Fri, business hours.
Live Chat
Chat with a real person on our website. Fast for quick questions about policy, eligibility, or next steps. Available Monday–Friday.